Blockbuster gave me a hard time renting it. We are in the 'Rewards' program. As part of that you get a free rental coupon once a month. They used to mail it, now you have to pick it up. They don't know how to just print it out, or so they claim. They rent you a movie and then you return the movie and then rent it again using the coupon. Well, the manager bitched at me that they are not supposed to do the returns anymore and they couldn't give me the coupon. WTF? I argued and fought and eventually got the coupon and the free rental. She warned me, 'this is the last time'.
So, I look up the policy online. It says pretty clearly that you can just walk in and get your coupon.
"Beginning approximately one week prior to the applicable calendar month, your Free Monthly Movie Rental coupon will print automatically after your first rental or retail transaction during the applicable coupon period. You may also receive your Free Monthly Movie Rental coupon at a participating BLOCKBUSTER store upon request and presentation of your BLOCKBUSTER Rewards membership card."
The manager seemed stuck on the first sentence. I'll have to bring the printout next time I go.