Emily is back home now and posting pictures to the web site again! :)
I've got a bit of a stress headache in the back of my neck/head region. :(
The laundry room at the apartment could use some six sigma improvements. Here is the situation. They have 5 washers and 5 dryers. The washers take 21 minutes. The dryers take 50 minutes. One washer and one dryer are always broken. You don't know which one till you put in your money and it doesn't work. If you get a broken one it takes you 7 minutes to walk over, report it, and get your dollar refunded. It takes 14 minutes if you didn't write down the 'machine number' to report as broken.
Anyone have ideas for process improvements?